Frequently Asked Questions
Find answers to common questions about MACK collections and services
How do I determine my size?
Please refer to our comprehensive Size Guide located on each product page. Our garments are designed with a modern fit; if you are between sizes, we recommend sizing up.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You may cancel within 60 minutes of purchase; after that, the order must be processed as a return.
What materials do you use in your clothing?
MACK prioritizes high-quality, sustainable fabrics including organic cotton, premium linen, and recycled polyester. Specific material details are listed on each product description.
Do you restock items that are sold out?
We frequently restock our core essentials. For seasonal pieces, we recommend signing up for 'Back in Stock' notifications on the product page.
How should I care for my MACK garments?
To maintain the longevity of your items, we recommend washing in cold water and laying flat to dry. Specific care instructions are found on the internal garment tag.
Do you offer international shipping?
Yes, MACK ships to over 50 countries worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.